Customizable solutions fueled by industry-leading technology
Elevate your health plan with a non-emergency medical transportation (NEMT) solution customized to exceed your members' needs.
Our intuitive platform helps
transportation companies
health plans
members
providers
transportation companies
health plans
members
health plans
transportation companies
providers
health plans
simplify transportation benefits
simplify transportation benefits
any place, anytime, anywhere
reduce no-shows and delays
expand their national footprint
monitor each ride in real-time
without reliable transportation
reduce rider grievance rates
optimize fleet management
streamline care coordination
simplify transportation benefits
so they can
close operational gaps
streamline programs
access healthcare
improve outcomes
deliver more rides
optimize experiences
manage their health
comply with CMS
increase revenue
close operational gaps
streamline programs
Customizable Integration
Powerful proprietary APIs and integrations that drive automation and streamline processes, eliminating 90% of touch points across NEMT coordination. You can even layer our technology on top of your existing workflows.
Customizable Structure
Industry-leading platform offers a flexible infrastructure to meet the varying needs of any Medicaid and Medicare Advantage plan or benefits structure from custom trip distances to ride modalities.
Customizable Technology
Intuitive, state-of-the-art solution unites disparate parties across the NEMT journey and allows users to book a ride in minutes across a variety of channels.
Customizable Network
The most robust digitized NEMT network in the industry, fulfilling thousands of rides each day in urban and rural communities across the country and in a spectrum of transportation modalities.
Customizable Support
Utilize your plan expertise, receive support from highly trained call center agents, and review our educational resources and training materials. Plus, you can tailor your SMS text messages to fit your plan's needs.
Customizable Insights
Comprehensive reporting and analysis to support continuous, data-driven improvements. Get the oversight you need to understand your members' NEMT journeys from start to finish.
Stay ahead of the curve with SafeRide
The healthcare industry has been forced to settle for the same antiquated, one-dimensional NEMT broker model for decades. SafeRide Health’s best-in-class solution, services, and network disrupt traditional NEMT models by integrating directly with the care delivery system. This empowers SafeRide to drive the future of NEMT and move more patients to life-sustaining care, reduce care costs and waste, and transform healthcare.
SafeRide Health Omnichannel Solution
Traditional NEMT Broker Platforms
Commitment to exceptional member experiences
Tailored solutions to fit any health plan
User-friendly on-demand and prescheduled ride booking
Real-time visibility into each ride
Peerless platform and technology
Proprietary vehicle dispatch and routing algorithms
Nationwide network of transportation partners
Best-in-class, multilingual call center services
Unmatched data infrastructure across NEMT journey
Sync into existing workflows
When it comes to NEMT,
we know one size does not fit all
Self-Managed Solution
Want full ownership over your transportation benefit with the industry’s leading platform?
Streamline transportation offerings and improve member experience with SafeRide Health’s self-managed transportation solution. Our self-managed model puts health plans in the driver’s seat of their transportation programs, while leveraging our platform to gain deeper insights into transportation network performance, manage supply fulfillment, and deliver a member-centric transportation benefit.
Great for Health Plans That:
Want a platform that integrates with their existing systems
Have an established, trainable call center infrastructure
Want to consolidate and directly influence member experience, grievance rates, engagement, and retention
Want to maximize their organization's brand visibility with members
Seek to streamline and automate their transportation benefit in-house
Fully Managed Solution
Looking for a turn-key solution to meet your needs with empathetic call center expertise?
SafeRide Health's fully managed solution is a comprehensive suite of technology and services that provide health plans of all sizes with end-to-end program customization, unparalleled customer support from our empathetic and multilingual call center, real-time ride transparency, intuitive platforms, and exceptional member experiences and outcomes.
Great for Health Plans That:
Manage complex, multi-state, and heavily regulated programs
Have limited internal resources to deliver optimal member experience through benefit programs such as NEMT
Serve a primarily rural population, Special Needs Plans, and/or high-acuity members
Need to outsource for additional call center capabilities and expertise
Have a transportation provider that’s not meeting their needs or are looking to offer transportation for the first time
Need something in between?
Let’s talk about a hybrid solution for your health plan.Mission driven, technology enabled
Advanced API Integration
Our HIPAA-compliant technology seamlessly integrates with EHRs and health plan member databases to aggregate key data points to dispatchers and drivers, ensuring each member has appropriate transportation for their needs. We’re committed to upholding the highest standards of data and privacy security, and demonstrate this with our platform recently achieving the HITRUST certification.
Intuitive Scheduling Portals
Health plans, providers, and members can easily book a ride in minutes with our user-friendly scheduling portals. Book trips in advance or on demand with just a few clicks across a variety of channels to fit market needs.Book a Demo
Optimized Dispatch Algorithms
Our proprietary dispatch algorithms and machine learning technology power more than 2 million rides per year—efficiently matching riders with drivers in real time based on factors such as rider needs, mobility, acuity, preferences, and location, as well as vehicle type, cost, and ETA.Explore Our Robust NEMT Network
Live Vehicle Tracking
Say goodbye to the outdated black boxes of traditional NEMT. We offer full visibility into every ride with real-time ride monitoring and GPS tracking—keeping grievance rates low and ensuring that members are picked up and dropped off on time and that they enjoy consistently exceptional experiences.Ready for Real-Time Visibility
Powerful Functionality at Your Fingertips
Whether you're a driver picking up your next passenger through our app or a member booking your next ride on our mobile-friendly member portal, our easy-to-use interface lets you streamline trip monitoring, real-time alerts, and trip feedbackExplore Our Connected Network
Actionable Reporting & Analytics
Capture actionable qualitative and quantitative data across the NEMT journey that enables tracking, benchmarking, and data-driven, continuous improvements.Put Your Data in the Driver's Seat
Contact us today to experience the power of our scalable platform for yourself.
Get a Demo